Return Policy

Before you review our return policy, please note that products sold by Zameeni are handmade, hand woven and intricately crafted. This combined with nature of fabric dyes, the process of dying the clothes that can be impacted by weather can lead to variations in color, decorative details and other related features of the actual product compared to that shown on our site. Also, to be fair to our artisans who make one-of-a-kind products, certain products are marked as “Final Sale”. These products are not eligible for return so please review the product details before making your purchase.

 

Return shipments must be sent via a courier service that offers online tracking of the shipment; we do not accept return shipments via ordinary post or postage service.

 

And now for our exchange policy:

 

  1. Received the wrong product: We inspect every product carefully before it is shipped to you. In the unlikely event that you receive the wrong product, please take photos of the packaging and the product. Email these to us at manisha@zameeni.com along with your order details within 24 hours of receiving the order. Once you receive the return email confirmation from us, please ship the product within 2 days from that time in its unopened packaging along with the invoice and all the labels/trimmings intact. Note that the duties/taxes arising due to return shipment are to be borne by the customer.

 

  1. Received a damaged product: We are really sorry if you received a damaged product. In the unlikely event that you receive a damaged product, please take photos of the packaging and the product. Email these to us at manisha@zameeni.com along with your order details within 24 hours of receiving the order. Once you receive the return email confirmation from us, please ship the product within 2 days from that time along with the invoice. Note that the duties/taxes arising due to return shipment are to be borne by the customer.

 

If you have any questions that are not covered above, please email us at manisha@zameeni.com